EASA would like to inform our clients and customers that we are currently experiencing IT changes that are causing disruptions.


We would like to sincerely apologise in advance for this inconvenience and direct you to the following:


  • If you have sent an email to EASA in the last 24 hours and not received a response, please resend to the same email you sent it to
  • If you are requesting critical incident support, please contact Leela on 0400 463 789 or send an email to practicemanager@easa.org.au
  • If you are requesting information on training or workplace solutions, please send an email to corp@corp.org.au


We endeavour to have these disruptions resolved in a timely matter. We do appreciate your patience and thank you for your understanding.


Kind Regards,


EASA Administration

course_inducting_effective communication skills

Effective Communication Skills

Workshop participants gain understanding of their own communication styles and preferences, including natural tendencies for reaction in a range of contexts. Participants will explore what it means both to communicate assertively to ensure their needs are communicated and understood, and to listen effectively to ensure the message of others is heard.

This interactive workshop leaves participants feeling more confident and skilled to engage in challenging conversations, how and when to say ‘no’, and to communicate their needs effectively.

In this session we will explore:
  • Assertiveness and the benefits of assertive behaviour
  • Communication and behaviour styles and how to adapt these to a range of situations
  • Strategies to assist in communicating assertively
  • Responding to passive or aggressive behaviour
  • Active listening
  • Giving and receiving feedback
Request a Quote
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