Privacy Policy

EASA Inc. – Employee Assistance Counselling Services (NT)

EASA ("we", "us", or "our") is committed to safeguarding your privacy and ensuring the confidentiality of personal and sensitive information related to your engagement with our counselling and wellbeing services. We adhere to strict standards set out under the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Australian Psychological Society (APS) and all relevant Northern Territory legislation, particularly in relation to health information and workplace wellbeing.

Data Privacy & Security

We exceed regulatory requirements for privacy and security, particularly given the sensitive nature of EAP counselling services. All session data is treated as confidential and securely stored in accordance with clinical governance frameworks.

Data is encrypted both at rest and during transmission

Secure access controls ensure that only authorised personnel can view your information

No personal data will be shared, disclosed, or sold without your explicit written consent except where legally required (e.g., imminent risk, court orders)

All data is stored within Australia on servers compliant with national health data security standards.

What Personal Information We Collect

We may collect personal information relevant to your engagement with our services, including:

Name, contact details, employer (if applicable)

Referral reason

Emergency contact information

Feedback submitted via our website or service portal

Non-identifiable website traffic data (e.g., cookies, analytics)

We do not collect personal information unnecessarily. Any information shared voluntarily or through contact forms will be treated respectfully and in accordance with the Privacy Act.

Online Interaction & Consent

When interacting via our website (e.g., submitting contact forms or downloading resources), we may collect:

Basic contact information

Preferred service region or clinician (if applicable)

Cookies and usage data to improve user experience and access relevant content

You may opt in to receive our EASA and CORP newsletters. You can unsubscribe at any time.

Confidentiality in Counselling

Client confidentiality is a cornerstone of our service delivery. Information shared during counselling is private and protected unless disclosure is required by law (e.g., risk of harm to self or others).

EASA clinicians and administration staff receive regular training in privacy legislation, trauma-informed care, and ethical boundaries.

Exceptions to Privacy

Disclosure without consent may occur only in the following circumstances:

If there is an immediate threat to your safety or the safety of others

If subpoenaed by a court or legal authority

If required under mandated reporting obligations (e.g., child protection)

In all cases, we will aim to inform you where practicable and appropriate.