EASA would like to inform our clients and customers that we are currently experiencing IT changes that are causing disruptions.


We would like to sincerely apologise in advance for this inconvenience and direct you to the following:


  • If you have sent an email to EASA in the last 24 hours and not received a response, please resend to the same email you sent it to
  • If you are requesting critical incident support, please contact Leela on 0400 463 789 or send an email to practicemanager@easa.org.au
  • If you are requesting information on training or workplace solutions, please send an email to corp@corp.org.au


We endeavour to have these disruptions resolved in a timely matter. We do appreciate your patience and thank you for your understanding.


Kind Regards,


EASA Administration

course_inducting_dealing with challenging behaviour

Dealing with Challenging Behaviour

This workshop develops participants’ skills and confidence in dealing with challenging behaviour and conflict that may occur when working with customers with complex needs.

Participants gain an understanding of some of the causes of challenging behaviour and anger, as well as common triggers. A range of practical strategies will be discussed and practiced, enabling participants to engage effectively with people acting in a challenging manner, as well as manage their own responses and self-care.

In this session we will explore:
  • Challenging behaviour and possible causes
  • Communicating effectively
  • Challenging telephone interactions
  • Anger and its causes
  • How to manage own responses to challenging behaviour
  • Strategies for self-care
Request a Quote
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