Workplace mediation can enable people to reach fair and practical solutions for resolving workplace conflict. The mediation process is an impartial and safe environment for people in dispute to discuss their concerns and explore options for resolution with the support of a skilled and experienced mediator.
The mediation process typically includes:
A conflict assessment is conducted to gain insights into conflict when there are a range of issues impacting teams, work units and large groups.
This process involves:
Recommendations may include:
Conflict coaching provides one-on-one targeted support for individuals who would like to improve their skills in managing conflict and disputes. The process is one-on-one, voluntary and confidential.
Conflict coaching can assist managers and those in conflict with developing practical skills and techniques for negotiation, interpersonal conflict resolution and mediation.
Conflict coaching can also be a follow-up to mediations in order to embed agreements on ways forward.
The process typically includes:
Groups, work teams or units can experience a communication breakdown over a range of issues and concerns. When it is not appropriate for HR or management to be present and involved, a third party facilitated group discussion provides staff with an opportunity for open and transparent communication, with a focus on collaboration and identification of solutions.
A CORP Facilitator guides the discussion through a process of raising concerns in a safe, unbiased space, making appropriate observations, identifying rights and responsibilities and assisting respectful dialogue. The group collaborates to determine desired outcomes and agree upon potential solutions to issues within or between factions.
When a work group has been operating within an unhealthy workplace culture it is useful to develop a Charter of Agreed Behaviour. This agreement guides the team on how they would like to behave, and forms a commitment to action for creating more positive working relationships.
The Charter of Agreed Behaviour development process is led by an experienced facilitator and includes pre-session information gathering, a facilitated process to support the group to develop the Charter, a commitment to action, and ongoing use of the Charter to guide actions and behaviours and provide accountability.
An organisational level conflict management model provides a framework for healthy and timely engagement with conflict and the management of unhealthy conflicts or disputes.
The CORP Facilitator works with organisations to:
CORP’s range of profession development programs for individuals, managers and leaders teaches constructive ways to engage in healthy conflict and to manage unhealthy conflict. These are delivered flexibly using a range of approaches to meet participant needs, including face-to-face workshops, webinars and individual one-on-one coaching sessions.
Topics include:
Visiting Service
Jabiru
Coolalinga
Tennant Creek
Nhulunbuy
Royal Darwin Hospital