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EAP Contract FAQs

EAP Contract FAQs

How does EASA ensure EAP customers are invoiced correctly?

Since 1982, EASA has provided counselling services to clients under an honour system. In this time, no accusation of inappropriate invoicing has been received.

EASA understands that trust is earned. Hence, ours doors are opened to regular audits conducted by principal funding bodies, including the Northern Territory Government. KPMG has previously recommended EASA's systems as a guide for other EAP Providers.

As an incorporated body, under the Associations Act EASA is required to be independently audited each year, with results submitted to the Department of Business for review – again, no concerns have been expressed.

EASA has invested significant funds into its automated diary software program to ensure that it is accurate and securely protected. EASA staff are comprehensively trained in the input of data and report generation, and internal cross-checking / back-up systems ensure any human errors are identified, prior to invoicing.

How is the EAP administered?

EAP Contracts are customised to suit requirements and budget:

  • EASA can provide promotional material about the EAP for you to pass on to staff.
  • EASA can provide EAP materials for Induction / Welcome Packs for your new employees.
  • EASA can conduct an onsite EAP Briefing, offering your staff an opportunity to ask questions about their EAP.
  • An EAP Contract may also cover immediate family members of the employee – it's your choice.
  • The EAP session allowance is completely negotiable – from 3 to 5 sessions per calendar year, per issue – and is renewed on 1st January.
  • An EAP Contract protects your employee's confidentiality by allowing them to access the service directly.
  • EASA's EAP service is short-term, solution-focused counselling support for work or personal issues which are impacting on an employee's work performance.

How does EASA set the EAP rates?

EASA's standard rate reflects the Australian Psychological Society's recommended rate. EASA offers an additional 20% discount to its EAP Contract customers.

The Australian Psychological Society's recommended rate can be found at: http://www.psychology.org.au/Assets/Files/2016-17-APS-IS-SRF-P2.pdf

Is an EAP 'good value for money'?

A comprehensive study of 100 EAP customers found the Return on Investments was 5.74 times the cost of running the program.

EAP research indicates that EAP counselling has a significant positive influence on personal and work performance which can produce an ROI of between 5 to 10 times the investment.

Where can my employees access EAP counselling?

EASA practitioners are situated in Darwin, Alice Springs and Katherine, with visiting services to the following locations:

  • Gove – 2 days per month
  • Jabiru – 2 days per month
  • Tennant Creek – situated at the Tennant Creek Hospital on Saturdays.

How do my remote employees access their EAP?

Remote employees can access counselling sessions in-person, by phone or via Skype.

By special arrangement, EASA practitioners will travel to remote locations to deliver onsite psychological services. Travel and accommodation expenses (if required), are passed on directly to the customer / organisation, without any additional surcharges.

Can EAP Customers receive a monthly EAP Report?

EAP Reports typically provide statistical data and are used to generate recommendations on areas for further training and development. Reports are only provided to EAP contracted-organisations with more than 50 employees, to avoid potentially identifying individual employees attending counselling. There is a small fee for EAP Reporting.

EASA can provide an organisation with its long-term, historical data, upon request – please contact EASA for a quote.

Can an employer find out who is attending EAP counselling?

The primary reason EAP counselling is so successful is the security in the employee knowing it is separate from the workplace and completely confidential.

For EAP Providers to maintain their independence, integrity and reputation, any negative feedback of real or imagined confidentiality breaches would completely undermine client confidence in the service.
Generally, employees expect a distance between their employer and the EAP Provider. If a client perceives that an EAP Provider is providing feedback to their employer, the EAP Contract then becomes ineffectual and void.
Organisations undertaking an EAP Contract (referenced below) with EASA agree to maintaining client confidentiality under these terms:

1st page:

Please read the 'Disclosure' section carefully – clause 8 to ensure that you fully understand the confidential nature of this agreement.

6th page:

(b) The Consultant shall keep confidential all records of Users maintained in conjunction with the Program. The Consultant shall not release any records of Users except upon receipt of a written request made by the User to whom the record relates or unless the Consultant is under an obligation imposed by law.
(c) By entering into this Agreement the Client understands and acknowledges that the Service provided to Users is a CONFIDENTIAL counselling service and NO INFORMATION will be provided to the Client (or any other person) that could in any way identify a User unless that User consents in writing or unless the Consultant is required to disclose such information by law.

EASA's EAP Contract echoes the responsibilities placed on mental health professionals to observe ethics around confidentiality, as guided by the Australian Psychological Society (APS). The APS holds practitioners to account within their APS registration for protecting such confidentiality. The Australian Counselling Association (ACA) upholds parallel ethics around confidentiality with ACA-registered counsellors.

If an employer has advised an employee to attend EAP counselling, and requires evidence of their attendance, then – with the understanding that EAP counselling is a voluntary process – the employee may request a Letter of Attendance from one of EASA's friendly Administration Officers, upon conclusion of their session.

Training & Personal Development

Our highly skilled and qualified Trainers have many years of experience in presenting interactive workshops. They apply adult learning principles through hands-on experience, action learning and small group work. This enables individuals to apply functional skills and behaviours in the workplace instantly. Our workshops are regularly updated and incorporate the latest knowledge and skills.

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